Refund & Cancellation Policy
Last Updated: October 27, 2026
Business: WebWiz Marketing
Website: webwizmarketing.com
Contact: info@webwizmarketing.com
1. Overview
At WebWiz Marketing, we strive to deliver professional, transparent, and high-quality digital services.
Our services include website design and development, branding, graphic design, custom illustrations, SEO, GEO, AEO, social media marketing, and ongoing digital growth services.
Because these services involve customized strategies, creative production, technical development, and dedicated professional time, refunds are handled according to the work completed, the applicable project agreement, and this policy.
Nothing in this policy limits any refund, cancellation, or other consumer rights that cannot legally be excluded.
2. Accepted Payment Methods
WebWiz Marketing accepts:
- Credit Card Payments
- Bank Transfers
Payment instructions, milestones, and due dates will be stated in the applicable quotation, invoice, or service agreement.
Customers should make payments only through payment methods officially authorized by WebWiz Marketing.
3. Refunds Before Work Begins
If you cancel a project before work has started, you may request a refund of payments made toward that project.
Proposed cancellation window: Requests received within 7 calendar days of the initial payment, before project commencement, are eligible for a full refund unless non-cancellable third-party expenses have already been incurred with your authorization.
For requests made after this period but before commencement, we will review the payment, any committed expenses, and the applicable agreement.
Any permitted deductions will be explained in writing.
4. Refunds After Work Has Started
Once work has commenced, refunds are evaluated according to project progress and costs already incurred.
If you cancel an active project, WebWiz Marketing may retain payment corresponding to:
- Services and project milestones already completed.
- Professional hours reasonably spent on the project.
- Work in progress performed before receiving cancellation.
- Approved third-party purchases and other non-recoverable costs.
Any remaining eligible prepaid amount for services not performed will be assessed for refund in accordance with the signed agreement.
We will provide a reasonable breakdown of completed work and applicable deductions upon request.
5. Website Design & Development
Website projects typically involve planning, research, UX/UI design, development, testing, revisions, and deployment.
Refund eligibility depends on the stage of the project.
Before commencement: Refunds are handled under Section 3.
During design or development: Refunds may be available for the portion of prepaid work that has not been performed, after accounting for completed work and approved costs.
After final approval and delivery: Completed, approved deliverables are generally not refundable solely because of a change in preference or business direction.
If delivered work materially fails to meet the agreed scope, we will review the issue and offer appropriate corrections, remedies, or a refund where required.
6. Branding, Graphic Design & Illustrations
Custom branding and creative services involve original work developed specifically for a client.
Approved design phases, completed concepts, delivered artwork, and other work already performed are generally not refundable simply because a client changes direction.
If a project is cancelled while work remains incomplete, we will calculate any eligible refund based on unperformed work and the agreed project terms.
Requests for revisions or corrections will be handled according to the scope and revision allowances included in the agreement.
7. SEO, GEO, AEO & Digital Marketing Services
SEO, generative engine optimization, answer engine optimization, advertising, content marketing, and related services involve ongoing professional work.
Fees for services already performed are generally not refundable solely because a particular marketing result was not achieved.
Search engine rankings, AI-generated citations, website traffic, leads, sales, and advertising results can be influenced by factors outside our control.
WebWiz Marketing does not guarantee specific rankings, revenue, conversion rates, or marketing outcomes unless expressly agreed in writing.
If agreed services were not provided, we will review the situation and offer appropriate remediation or any refund due under the agreement or applicable law.
8. Monthly Retainers & Recurring Services
Monthly marketing retainers and ongoing service agreements may include SEO, content creation, design support, website maintenance, paid media management, or strategic consulting.
Retainer cancellation conditions will follow the signed service agreement.
Unless otherwise agreed:
- Cancellation should be requested in writing before the next billing period.
- Cancellation prevents future renewal charges after the effective cancellation date.
- Work already delivered during a billing period remains payable.
- Any eligible refund of advance payments for unperformed services will be determined by the agreement and applicable law.
Cancelling a retainer does not automatically cancel third-party subscriptions, advertising accounts, hosting services, or other external commitments.
9. Third-Party Services & Expenses
Certain projects involve external costs, including:
- Domain registration and website hosting.
- Premium plugins, software, and licensing.
- Stock assets, fonts, and purchased creative resources.
- Advertising budgets and platform charges.
- Other third-party services approved by the client.
Once these costs have been incurred, refunds depend on the third-party provider’s applicable terms and any legal rights.
If a third-party provider issues a refund for a client-funded expense, we will account for that amount when calculating the client’s eligible refund.
10. Revisions, Issues & Service Quality
We want clients to receive the services and deliverables outlined in their agreements.
If you believe something is incomplete, defective, or inconsistent with the agreed project scope, please contact us.
We recommend reporting issues within 14 calendar days of the relevant delivery or milestone so that they can be reviewed promptly.
Where appropriate, we may offer corrections, reasonable revisions, replacement deliverables, a service credit, or a partial or full refund.
This recommended reporting period does not eliminate any rights available under applicable law.
11. Client Delays & Project Inactivity
Clients are responsible for providing agreed materials, access credentials, approvals, and feedback within reasonable timeframes.
If a project becomes delayed because the necessary information or approvals are not supplied, WebWiz Marketing may place the project on hold after providing notice.
Payments for completed work remain payable. Any refund of prepaid, unperformed work will be reviewed in accordance with the project agreement and applicable law.
A project will not be treated as fully delivered merely because the client has become unresponsive.
12. How to Request a Refund
To request a cancellation or refund, contact:
Please include your name, business name, invoice or transaction reference, service purchased, and a brief explanation of the request.
We will review the request, relevant project records, agreed scope, payments received, and work completed.
Our goal is to acknowledge refund requests within 3 business days and communicate a decision or request for further information within 10 business days, where reasonably possible.
More complex requests may require additional review.
13. Refund Processing
Approved refunds will normally be initiated within 10 business days after approval.
Refunds are generally returned through the original payment method where possible:
Credit Card: Refunds are submitted through the applicable payment processor. The time required for funds to appear depends on the card issuer or payment provider.
Bank Transfer: Refunds are sent to a verified bank account associated with the original payer, subject to applicable banking and security checks.
Additional processing time may apply to international bank transfers and payment-provider reviews.
We will not request passwords, card security codes, or other sensitive authentication information to process a refund.
14. Payment Disputes
If you believe a payment is incorrect or a service has not been delivered as agreed, we encourage you to contact us so we can investigate.
This does not restrict your right to contact your bank or card issuer, initiate an eligible chargeback, or use any other remedy available under applicable law.
15. Changes to This Policy
WebWiz Marketing may update this Refund & Cancellation Policy from time to time.
Updates will be published with a revised date. Changes will not retroactively override the terms of an existing signed agreement or applicable legal rights.
16. Contact Information
If you have questions about billing, cancellations, refunds, or project terms, please contact:
WebWiz Marketing
Website: https://webwizmarketing.com
Email: info@webwizmarketing.com
We aim to resolve billing concerns fairly and professionally.